Automate Voice and Digital Interactions with AI-Native CCaaS
SmartAssist is your gateway to the future of contact centers. As an end-to-end AI-native Contact Center as a Service (CCaaS) solution, it redefines the enterprise contact center experience. AI takes the lead, shaping customer interactions, routing, and agent support throughout the entire process, introducing an innovative AI-native approach.
From automated processes to agent assistance and flexible deployment models, SmartAssist offers a complete package for reimagining the contact center experience.
Key Features :
- Conversational IVR: Deliver a seamless and natural experience to your callers.
- Smart Call Automation: Effortlessly automate, deflect, or escalate calls based on the customer’s needs.
- Agent Handover and Intelligent Agent Assistance: Empower your agents with AI-driven support, ensuring they provide the best service.
- AI-Native Supervisor Experience: Keep a close eye on your operations with AI-powered supervision.
- Flexible Deployment Options: Choose the deployment model that suits your business best, ensuring a tailored solution.
With SmartAssist, you're equipped to automate and elevate your contact center's voice and digital interactions, offering a superior customer experience that sets your enterprise apart. Discover the future of contact centers with Kore.ai.