Automate Voice and Digital Interactions with AI-Native CCaaS


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SmartAssist is your gateway to the future of contact centers. As an end-to-end AI-native Contact Center as a Service (CCaaS) solution, it redefines the enterprise contact center experience. AI takes the lead, shaping customer interactions, routing, and agent support throughout the entire process, introducing an innovative AI-native approach.

From automated processes to agent assistance and flexible deployment models, SmartAssist offers a complete package for reimagining the contact center experience.

Key Features :

  • Conversational IVR: Deliver a seamless and natural experience to your callers.
  • Smart Call Automation: Effortlessly automate, deflect, or escalate calls based on the customer’s needs.
  • Agent Handover and Intelligent Agent Assistance: Empower your agents with AI-driven support, ensuring they provide the best service.
  • AI-Native Supervisor Experience: Keep a close eye on your operations with AI-powered supervision.
  • Flexible Deployment Options: Choose the deployment model that suits your business best, ensuring a tailored solution.

With SmartAssist, you're equipped to automate and elevate your contact center's voice and digital interactions, offering a superior customer experience that sets your enterprise apart. Discover the future of contact centers with